Providers

Provider Transparency Tool

We want to hear your feedback to serve you better.

The Early Learning Coalition of Hillsborough County (ELCHC) is committed to fostering open communication and continuous improvement in early learning services. The Provider Transparency Tool is designed to give childcare providers a direct way to share their feedback, suggestions, comments, or concerns with us.

How to Share Your Feedback

Complete the form and submit your comments, concerns, or suggestions. You may choose to remain anonymous or provide your contact details for follow-up.

What Happens Next

All submissions will be collected and monitored.
A summary of themes, trends, and key concerns will be shared with the Service Delivery & Efficiency Committee during their scheduled meetings.
The committee will use this information to identify recurring challenges, explore opportunities for improvement, and make informed recommendations to ELCHC leadership.

Name

Phone Number

Email

Child Care Program Name (if applicable)

Child Care Program Zip Code

Is your feedback related to (select from drop-down menu):

Comment

All submission to the Provider Transparency Tool are subject to Florida’s Public Records Law (Chapter 119, Florida Statues) and may be disclosed upon request. If you do not wish to have your personal information released, you may submit your feedback anonymously.

Submissions containing profanity, inappropriate language, or defamatory content may not be considered for review.

Funding Generously Provided by the Following Funders:

6302 E. Dr. Martin Luther King, Jr., Blvd. Suite 100 Tampa, FL 33619 | (813) 515-2340

Hours of Operation | Mon-Fri: 8:00 AM – 5:00 PM Sat-Sun: Closed.

ELCHC lobby and phones are closed from 12 – 5 PM the third Friday of every month for staff professional development.

Child Care Resource & Referral (CCR&R) services provided by the Early Learning Coalition of Hillsborough County are available to all families residing within Hillsborough County. We are committed to ensuring that every family has access to resources, information, and support to find high-quality child care options that meet their specific needs.

REGISTRATION

All registrations for IECP learning events and workshops are completed online. Registrations are received on a first-come, first-served basis and seating is limited. An account to our online platform is required for all learning event registrations regardless of cost or type of payment used.

PAYMENT

Payment, if required, can be made online at the time of registration.

REGISTRATION CANCELLATION POLICY

Registrants have up to 48 hours before a scheduled learning event to cancel. A refund will be made to the online account on file.

LEARNING EVENT CANCELLATION POLICY

The event sponsor reserves the right to cancel a learning event due to low registration. If a session is cancelled, those registered will be contacted by email and notified of the cancellation. A credit will be applied to the online account on file.

ATTENDANCE POLICY

You are encouraged to log on virtually or arrive in person 5-10 minutes prior to the start time of your learning event. Participants arriving more than 15 minutes late WILL NOT BE ADMITTED TO THE SESSION. Partial in-service credit may be offered, if applicable. Make-up sessions WILL NOT BE OFFERED for any learning event.

ANTI – DISCRIMINATION POLICY

The IECP and ELCHC shall not discriminate against any person because of race, color, religion, gender, gender identity, national origin, citizenship, disability/handicap, marital status, veteran status, sexual orientation, or age in any aspect of a learning event, training workshop or professional development. The ELCHC also reasonably accommodates individuals with disabilities, handicaps and/or religious beliefs.

AMERICANS WITH DISABILITIES ACT (ADA)

Any person with a disability/handicap requiring reasonable accommodations should call 813.515.2340 no later than seven business days prior to the scheduled learning event.

LEARNER SECURITY POLICY

The ELCHC strives to protect the privacy of learners that attend our learning events. Because each learner must register through our online learning platform, each record is restricted from public access. Learners can obtain a copy of their certifications as well as their own demographic/contact information provided. For online support, learners may call 813.515.2340 for assistance accessing their records. Learners are required to verify their Identification at all learning events by showing a state or government issued ID with photograph.

PROPRIETARY INTEREST POLICY

Individuals who participate in ELCHC’s learning events have the right to know about the proprietary interest a trainer/ instructor may have in a product or service prior to attending. All trainers/instructors are required to disclose proprietary interest in any produce, instrument, device, service and/or materials discussed at an event training, program, or workshop, as well as the source of any compensation related to the presentation.

CEU AWARD POLICY

Continuing Education Units (CEUs) may be awarded for all learning events three hours or longer in duration. Learning events less than three hours will be awarded in-service hours upon completion. CEUs will be awarded upon successful completion of the learning event. To successfully complete the learning event, learners must arrive on time, attend all required sessions, be an active participant and complete all related assignments and/or surveys as defined by the trainer/instructor. Online training must have an engagement score of 75% or more. For all online training – CAMERAS MUST BE ON – NO EXCEPTIONS. Participant’s names for online training must match the name provided at registration. Any required assignments or surveys will be outlined in the Training Description on our online platform. Learners are encouraged to contact trainers/ instructors with any questions and/or clarification needed regarding the successful completion of assignments or surveys. In-service hours will be awarded in place of CEUs if the learner does not meet the requirements of successful completion as defined by the instructor/trainer.
* Trainings may be recorded for educational purposes.

ACHIEVEMENT BONUS

To earn an achievement bonus, you must be teaching in Hillsborough County and meet all the requirements of the course, including pre/post assessments, homework assignments, reflection, and LMS instructor evaluation (if applicable). Each individual is limited to four training achievement bonuses per training cycle, and bonuses will not be given for previously completed coursework. Additionally, a W9 form must be submitted, and the address on the form must match the address on your LMS account. If you have any questions, please contact Abbey Landa at alanda@elchc.org.

CERTIFICATE OF COMPLETION

Upon the successful completion of a learning event/training participants will receive a Certificate of Completion that can be retrieved from their individual online LMS account.

CHILD CARE

All learning events/training sessions are designed for adult audiences. We ask that all registrants make the necessary childcare arrangements to meet the minimum requirements for participation in the learning event. Childcare is not available.